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Refund policy
Last updated: December 2025
Thank you for shopping at Adorn Lady. We want you to have a pleasant and transparent shopping experience. Please read our Return & Refund Policy carefully before placing an order.
1. Return & Refund Timeframe
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Customers may request a return or refund within 30 days of delivery.
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Requests made after 30 days may not be eligible for a refund.
2. Eligibility for Returns
To qualify for a return or refund:
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Items must be unused, unopened, and in original condition.
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Products must be returned in original packaging with seals intact.
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Proof of purchase (order number or confirmation email) is required.
3. Cosmetics & Hygiene Products (Important)
Due to hygiene and safety reasons:
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Opened or used cosmetic and beauty products are non-returnable and non-refundable.
Please inspect your items immediately upon delivery and contact us promptly if there is an issue.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within 7 days of delivery.
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Provide your order number and clear photos of the issue.
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Once reviewed and approved, we will offer a replacement or refund.
5. Customs, Duties & International Delays (Worldwide Orders)
As we ship internationally, orders may occasionally be delayed, held, or inspected by customs authorities in the destination country.
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Adorn Lady is not responsible for delays, holds, or rejections caused by customs authorities.
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Customers are advised to check their local customs regulations and import rules before placing an order.
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If an order is returned to us due to customs issues or refusal to pay duties/taxes, refunds (if approved) will be issued for the product price only. Shipping charges are non-refundable.
We aim to keep this policy fair while being transparent about international shipping realities.
6. Return Process
To request a return or refund:
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Email us at adornlady25@gmail.com with:
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Your order number
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Reason for return
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Photos (if applicable)
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If approved, return instructions will be provided.
Unless the return is due to our error, return shipping costs are the customer’s responsibility.
7. Refund Processing
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Approved refunds will be issued to the original payment method.
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Please allow 7–14 business days after inspection for the refund to be processed.
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Banks and card providers may take additional time to reflect the refund.
8. Exchanges
We do not offer direct exchanges. If you would like a different product, please request a return (if eligible) and place a new order.
9. Final Sale Items
Items marked as Final Sale or Clearance are not eligible for returns or refunds unless defective.
10. Contact Us
If you have any questions regarding returns or refunds:
📧 Email: adornlady25@gmail.com
📱 WhatsApp (fast response): +60107784255
By placing an order with Adorn Lady, you agree to this Return & Refund Policy.
